Refund Policy

Thank you for choosing Focus District UK. Due to the custom and artistic nature of photography services and products, all sales are final. Please read this policy carefully before booking your session or purchasing products.

Services & Session Fees

Session fees and creative services are non-refundable. These fees reserve your date and time and cover the pre-production work, the photographer's time during the shoot, and the artistic editing process. If you need to reschedule your session, please contact us at least [e.g., 48 hours] in advance, and we will do our best to accommodate you.

Digital Images

All sales of digital image collections are final. Due to the intangible nature and the inability to "return" digital files, no refunds will be issued once the digital gallery has been delivered.

Physical Products (Prints, Albums, etc.)

We guarantee the quality of our physical products. Your satisfaction is our priority.

Damaged or Defective Items: Please inspect your order upon receipt. If your item is damaged during shipping or has a manufacturing defect (e.g., incorrect color, faulty binding), please contact us within 7 days of delivery at [Your Email Address]. We will require photos of the damage/defect. Upon approval, we will gladly arrange for a repair or a full reprint of the item at no cost to you.
Incorrect Item: If you receive an item you did not order (e.g., wrong photo, wrong size), please contact us immediately. We will arrange for the correct product to be shipped to you as soon as possible.
Change of Mind / Returns: Due to the custom-made nature of all our prints, albums, and other physical products, we do not accept returns or offer refunds for change of mind. Each product is created specifically for your order based on your selected images and specifications.

Refund Process

If a refund is approved under the conditions outlined in Section 3 (Damaged/Defective/Incorrect Items) and a reprint is not suitable, we will notify you of the approval of your refund. The refund will be automatically processed to your original method of payment within 10 business days. Please remember that your bank or credit card company may also require additional time to process the refund.

If you have any questions or concerns about a received product, please don't hesitate to contact us at focusdistrictukltd@outlook.com
We are committed to ensuring you love your photographs and the products they are printed on